Author Archives: Robert Campbell
Robert Campbell

Robert Campbell

About Robert Campbell
Robert Campbell

Started work writing medical cards in 1966 at Staffordshire Executive Council. Have worked at Inner London Executive Council, Hertfordshire Executive Council, Lambeth Southwark and Lewisham FPC, Birmingham FPC, Dudley FPC and Wakefield FPC and Family Health Services Authority. I was seconded to the NHS Appeals Unit and have worked as a full time GP practice manager since 1992 until 2010. I was also an AMSPAR trainer at Park Lane College, Leeds. Now I work as a freelance author.

Practice Survey

Just a simple survey looking at the problems making life difficult for GP Practices. If there are other issues you would like to include in the list please email me –

What factors is causing your Practice the most problems? - Choose five

View Results

Loading ... Loading ...


Care Quality Commission Inspections

A new Checklist has been added to this site which provides an extensive guide Practice Managers awaiting an inspection day. Be prepared is the best advice that can be given, and whilst to some extent the work of the Inspectors is predictable and there are plenty of Reports to look at for clues, there is no knowing what might crop up in your Practice. Be prepared!

See Care Quality Commission page



Practice Staff Training – Change of Direction

In future this free site for GP Practice Managers will concentrate on providing Tools for training staff.

The first new addition is a Training Manual for Reception Staff, covering Confidentiality, Telephone and Reception Skills, Dealing with Difficult People, Medical Records and Complaints.

A bonus session is provided for trainers who want to run a light hearted session for staff with a sting in the tail.

Practice Staff Training Manual 2017



In Preparation

Currently the author of this web site is working on a Training Manual  for Practice Staff aimed at Reception staff. It will cover confidentiality, reception and telephone skills, medical records, and registering patients. It is likely to be published in August 2017.