Practice Staff Training – Change of Direction

In future this free site for GP Practice Managers will concentrate on providing Tools for training staff.

The first new addition is a Training Manual for Reception Staff, covering Confidentiality, Telephone and Reception Skills, Dealing with Difficult People, Medical Records and Complaints.

A bonus session is provided for trainers who want to run a light hearted session for staff with a sting in the tail.

Practice Staff Training Manual 2017



Robert Campbell

By Robert Campbell<br><img src="" alt="Robert Campbell" class="avatar" width='50' height='50'/>

Started work writing medical cards in 1966 at Staffordshire Executive Council. Have worked at Inner London Executive Council, Hertfordshire Executive Council, Lambeth Southwark and Lewisham FPC, Birmingham FPC, Dudley FPC and Wakefield FPC and Family Health Services Authority. I was seconded to the NHS Appeals Unit and have worked as a full time GP practice manager since 1992 until 2010. I was also an AMSPAR trainer at Park Lane College, Leeds. Now I work as a freelance author.