Practice Staff Training – Change of Direction

In future this free site for GP Practice Managers will concentrate on providing Tools for training staff.

The first new addition is a Training Manual for Reception Staff, covering Confidentiality, Telephone and Reception Skills, Dealing with Difficult People, Medical Records and Complaints.

A bonus session is provided for trainers who want to run a light hearted session for staff with a sting in the tail.

Practice Staff Training Manual 2017