Editorial Comment

Keeping the Wolves at bay!

How do you keep the ‘Wolves’ from your door?

As Practice Managers become busier and busier what technique do you use to allow yourself to get the job done. I often touched and dealt with the short tasks first and left the bigger tasks to times of the day or week when I knew I was less likely to be disturbed. I did tend to keep an open door but when it came to the crunch and the open door wasn’t working I closed it firmly and along with the list below used various tactics with varying degrees of success. My top ten were:

1. Stop taking telephone calls
2. Closing my door even putting a DND sign up.
3. Saying I was going on annual leave or leaving early that day
4. Doing overtime or working on Saturday – never Sunday
5. Working from home
6. Not attending meetings
7. Telling them I’m doing the payroll – always worked!
8. Binning the task and not doing it at all
9. Keeping a list of tasks to do and showing the doctors!
10. Delegating the job – sadly rarely

What would your tips be and do they work?


Robert Campbell

By Robert Campbell<br><img src="" alt="Robert Campbell" class="avatar" width='50' height='50'/>

Started work writing medical cards in 1966 at Staffordshire Executive Council. Have worked at Inner London Executive Council, Hertfordshire Executive Council, Lambeth Southwark and Lewisham FPC, Birmingham FPC, Dudley FPC and Wakefield FPC and Family Health Services Authority. I was seconded to the NHS Appeals Unit and have worked as a full time GP practice manager since 1992 until 2010. I was also an AMSPAR trainer at Park Lane College, Leeds. Now I work as a freelance author.