Currently the author of this web site is working on a Training Manual for Practice Staff aimed at Reception staff. It will cover confidentiality, reception and telephone skills, medical records,…
There was a time when GP practices were expected to provide a service that was convenient to patients. Yet in some quarters I now read that patients may have to…
As the NHS and general practice continue to change and develop just like Britains lost railways there are phrases like railway lines in use say 20/30 years ago that are…
Can you actually believe the extent to which NHS managers and clinicians argue that it’s not their job to collect charges from foreign tourists seeking free emergency or non emergency…
In Preparation
Currently the author of this web site is working on a Training Manual for Practice Staff aimed at Reception staff. It will cover confidentiality, reception and telephone skills, medical records,…
Open ALL Hours
Take a look at a new page on this web site with the full results of a recent survey on Surgery opening times and services offered to patients. (0)
What is an Excellent Service?
There was a time when GP practices were expected to provide a service that was convenient to patients. Yet in some quarters I now read that patients may have to…
NHS Phrases No longer in Use?
As the NHS and general practice continue to change and develop just like Britains lost railways there are phrases like railway lines in use say 20/30 years ago that are…
Excuses not to collect charges from foreign tourists
Can you actually believe the extent to which NHS managers and clinicians argue that it’s not their job to collect charges from foreign tourists seeking free emergency or non emergency…