Yes, patients do and Practices like anyone do not like complaints. GP Practices these days are expected to handle and process their own complaints. Practices should have clearly defined procedures…
Nine Years On It’s now nine years since I formally retired as a full time Practice Manager although even this year I have been drawn back to work in a…
There is much debate about the need for and the extent to which Medical Practices develop policies, protocols, procedures and plans. Perhaps you need to consider whether there is a…
Spending time training new staff can be difficult in a very busy Practice. Try this Presentation with your staff. Either use it as it is or adapt it. (170)
Carry On Complaining
Yes, patients do and Practices like anyone do not like complaints. GP Practices these days are expected to handle and process their own complaints. Practices should have clearly defined procedures…
Is it a typical NHS year?
Nine Years On It’s now nine years since I formally retired as a full time Practice Manager although even this year I have been drawn back to work in a…
Policies Galore
There is much debate about the need for and the extent to which Medical Practices develop policies, protocols, procedures and plans. Perhaps you need to consider whether there is a…
How Different is General Practice Today
A Child in the 1950s As a child in the 1950s, I was a regular attender at the sit and wait style of open surgery. There were no appointments. My…
Reception Skills
Spending time training new staff can be difficult in a very busy Practice. Try this Presentation with your staff. Either use it as it is or adapt it. (170)