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Editorial Comment

Tricky Encounters with Difficult People

A new training presentation has been added to the Staff Training Page. It is designed to present to a group of staff to help them deal better with difficult encounters at the reception desk and on the telephone. PDF version. A link to the PowerPoint version is on the Staff Training page.

Tricky Encounters – PDF Version

Tricky Encounters – PowerPoint Version

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Robert Campbell

By Robert Campbell<br><img src="http://gpsurgerymanager.co.uk/wp-content/uploads/2014/07/IMG_0033-150x150.jpg" alt="Robert Campbell" class="avatar" width='50' height='50'/>

Started work writing medical cards in 1966 at Staffordshire Executive Council. Have worked at Inner London Executive Council, Hertfordshire Executive Council, Lambeth Southwark and Lewisham FPC, Birmingham FPC, Dudley FPC and Wakefield FPC and Family Health Services Authority. I was seconded to the NHS Appeals Unit and have worked as a full time GP practice manager since 1992 until 2010. I was also an AMSPAR trainer at Park Lane College, Leeds. Now I work as a freelance author.