www.gpsurgerymanager.co.uk.
Author: Robert Campbell
Started work writing medical cards in 1966 at Staffordshire Executive Council. Have worked at Inner London Executive Council, Hertfordshire Executive Council, Lambeth Southwark and Lewisham FPC, Birmingham FPC, Dudley FPC and Wakefield FPC and Family Health Services Authority. I was seconded to the NHS Appeals Unit and have worked as a full time GP practice manager since 1992 until 2010. I was also an AMSPAR trainer at Park Lane College, Leeds. Now I work as a freelance author.
How Can Patients Contact Your Practice?
Contacting Your GP Practice Well there’s always the telephone. However web sites and emails come up on the rails as a close second and third. Is the Practice Managers email…
How do you handle complaints?
How do you handle complaints? For some years I have felt that the investigation of complaints in general practice leaves a lot to be desired. To me the problem lies…
Telephone Booking Systems
GRUMP OF THE DAY Recently I have had cause to book appointments for Podiatry, Retinal Screening and an Expert Patient Scheme. A member of my family has also been trying…
Out of Hours GPs – At What Cost!
Newspaper reports this weekend quote potential earnings for out of hours GPs that show the serious problems that face manning the health service. Has the Government and NHS England been…
Tweaking Appointments to Meet Demand
Tweaking Appointments to Meet Demand I am sure that every GP Practice and every GP Practice Manager has at some time or other suggested tweaking the appointments system to try…